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020 3318 6791

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Contact us

020 3318 6791

Send an email :

shop@scubaland.co.uk

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Return/Exchange

Detailed return & Exchange policy


Conditions of returns


We hope you will be completely satisfied with products purchased from Scubaland. 
However, should you wish, you can return it for any reason within 14 days of the delivery date for a refund (less postage costs except for inappropriate size and faulty at reception). Items must in new and unused condition and in the original packaging with all labels/tags attached.


What shall I do when the size of my product is not appropriate?


We will send back the new size free of charge (within Europe only). Just complete the exchange form on the Scubaland website, attach it to your parcel and send back the product to:


Scubaland
29 rue Amiral Troude
29200 Brest
FRANCE


As soon as we receive your product, we will send the new size free of charge.


Can I exchange items?


Yes of course, just complete the exchange form on the Scubaland website, attach it to your parcel and send back the product to:


Scubaland
29 rue Amiral Troude
29200 Brest
FRANCE


When a replacement is required urgently, it’s advisable to place a new order on the website for the replacement item first. This ensures that the goods can be dispatched with a minimum delay in order to get them to you promptly. You should then follow the normal returns procedure as mentioned above to return the original goods for a refund.


What shall I do when an item is faulty at reception?


In the unlikely event that something you have purchased from us is faulty when it arrives, we will be happy to replace it for you.

 

We will send you a free postage label or refund your return postage costs in these instances (item weight dependant) so you don’t incur any additional costs.


If an item becomes faulty after a period of time then please contact customer service before returning the item. We will either repair or replace the item at our discretion.


In either of the situations above, please contact our customer services team at customer.services@scubaland.co.uk .


How do I return a product for a refund?


Complete the return form on the Scubaland website, attach it to your parcel and send back the product to:


Scubaland
29 rue Amiral Troude
29200 Brest
FRANCE

 

Please remember that the returned goods are your responsibility until they reach us. For your own protection, we recommend that you use a delivery service that offers insurance cover, should your item(s) fail to arrive to us.