Scubaland General Terms & Sales Conditions
Scubaland is fully committed to respect your privacy and protect any information you provide. We only use information you provide to process orders you may place on Scubaland web site, notify you when important modifications are made to our service and occasionally tell you about relevant products or services we are offering, if you chose to receive our newsletter. We will never pass your details to third parties for any purposes.
To fully use our web-site and make purchases, you will need to register as a “customer Privilege”, where you will be required to provide us with your contact information and some other information to process any orders you place with us.
We may use "Cookies" and other tracking technologies such as web bugs. "Cookies" are small text files that are transferred to your computer's hard disk by the website. Scubaland's cookies are used to identify a computer or browser, not to identify specific customer traits. If you do not want cookies in your browser, you may set your browser to reject cookies or to notify you when a website attempts to place a cookie in your browser.
Terms and Conditions
No statement or condition of sale contained within these terms affects or restricts your statutory rights as defined under the Consumer Protection (Distance Selling) Regulations 2000.
All orders for goods accepted by Scubaland (the vendor) are accepted subject to the following conditions, which shall form part and govern the contract of sale. Acceptance of goods by the customer shall be deemed to be acceptance of these conditions of sale unless the customer notifies the vendor in writing within 8 days of receipt of this letter or delivery of goods. Any terms ought to be imposed by a customer either in a document or otherwise that conflicts with or adds to these conditions is not accepted. No agent or representative of the vendor has authority to vary these conditions.
We store the content of this contract and will send you the details of your order via email. You can find the terms here at all times. The details about your recent orders can be found in your customer account.
While every effort has been made to portray items accurately on our website and other advertising materials, slight variations may occur. All measurements quoted are approximate and the reproduction of colors is as accurate as photographic and publishing processes will reasonably allow. Please note there may be variations in colors depending on the calibration and settings of individual screens/prints, and that the photos displayed are not contractual.
You may make an order via our website. All orders which are accepted by us shall be subject to these Conditions and no contract shall be deemed to be in place until we have accepted your order. Any e-mail is merely to report that your request has been received and does not in any way denote acceptance of your order. We reserve the right, at any time prior to acceptance, to refuse any order or any part of an order, or to require further or better information to enable us to process the order. If you wish to cancel your order or return goods please see our cancellation and returns terms below. You will be advised if an item is out of stock. You may be offered an alternative product if one is available or you may cancel your order.
Due to Scubapro Group sales policy, we aren't allowed to deliver their products outside EC. All orders including their products to be delivered outside the EC will be systematically cancelled and refunded.
Terms of Payment (See Detailed Payment Information)
Payment for the goods and shipping charges can be made by any method shown on the website at the time you place your order. Payment shall be due before the delivery date and time for payment shall be a fundamental term of this agreement, breach of which shall entitle Scubaland to terminate the contract immediately. There will be no delivery until cleared funds are received and payments shall be made by you without any deduction whatsoever.
Delivery (See Detailed Payment Information)
Scubaland shall not be bound by a contract of sale until the goods have been received by the customer. The vendor will use its best endeavors to comply with the date named for delivery, but this date is provided as an estimate only and is not to be the essence of the contract. Many products are held in stock by Scubaland, but in some cases the date stated is an estimate of the time it will take to order the item from the manufacturer and deliver it to the customer. Scubaland reserves the right to ship part orders but will not charge more than the total advertised delivery price for delivery of the order in full.
Goods Damaged in Transit (See Detailed Delivery Information)
Any goods received by the customer that have suffered damage in transit must be reported to the vendor as soon as possible and at the latest within 14 days of receiving the goods. The vendor will collect damaged goods from the customer and deliver replacement goods as quickly as possible at its own expense.
Upon receipt of your order you may be asked to sign for the goods received in good condition. If the package does not appear to be in good condition then please refuse the delivery. If you are unable to check the contents of your delivery at the point of delivery then please sign for the parcel as "UNCHECKED". Failure to do so may affect any warranty claims that you make thereafter.
Cancellation of Orders (See Detailed Return & Exchange policy)
The customer has a right to cancel an order for items purchased from the vendor’s website no later than 14 days after delivery. Orders can be cancelled by email, telephone or fax. There are some restrictions to products that can be cancelled after delivery however as follows: Items personalized or made to measure for the customer. The vendor may cancel any order placed by a customer until the goods are received by the customer if the vendor is no longer able to supply the item, there has been a significant price change of the item, or if the vendor suspects the transaction is fraudulent. If an order is cancelled by the vendor the total amount paid by the customer will be refunded.
Customer Returns (See Detailed Return & Exchange policy)
Products may be returned for a full refund within 14 days of delivery. Delivery charges will not be refunded. When the vendor receives returned goods they will be inspected to ensure all manuals, accessories, free items and any other components are within the returned package and that the customer has taken reasonable care of the goods and also appropriately packaged for safe transportation back to the vendor. If the vendor receives goods that have not had reasonable care taken, the vendor shall charge the customer an amount equivalent to the reduction in the value of the goods. If the goods have missing items, the vendor shall charge the customer the cost of the missing items. These costs will be deducted from any refund that is due to the customer.
Faulty Goods (See Detailed Return & Exchange policy)
All products carry a 2 year guarantee backed by the manufacturer unless otherwise stated. If items become defective due to manufacture fault, please contact us and we will agree on the best possible way to solve the issue (sending back the item, etc.). We will contact the relevant manufacturer who will inspect the item and at their discretion, they will either repair, replace or return the item to you (we will return the item if we feel there is no manufacturing fault). If the manufacturer determines the item is faulty, then we will reimburse reasonable costs that were incurred when the item was returned, upon production of valid receipts. We accept no responsibility for goods not received or damaged in transit. We recommend that you use an insured shipping method.
The Vendor is not liable for loss of business or income due to shipment delays under any circumstances. Whilst the vendor makes every effort to ensure that goods supplied correspond to in every respect with the specification or description provided as the case may be, the vendor is not responsible for minor variations in specification, and no such minor variation shall be the subject of any claim against the vendor.
The Seller shall not be liable for any delay or failure to perform any of its obligations if the delay or failure results from events or circumstances outside its reasonable control, including but not limited to acts of God, strikes, lock outs, accidents, war, fire, failure of any communications, telecommunications or computer system, breakdown of plant or machinery or shortage or unavailability of raw materials from a natural source of supply, and the Seller shall be entitled to a reasonable extension of its obligations.
Money Back Guarantee
Subject to the warranty exclusions as detailed in this document, products may be returned for a refund within 14 days from delivery.
In the event that an item cannot be repaired within 60 days, then an equivalent replacement item with similar functionality will be supplied. Replacement items may not necessarily be new, but will be fully functional and will not be older than the item they replace. Replacement products will not be more expensive than the product they replace. Suitability of replacement products shall be discussed with the customer, but the final decision on their suitability shall be made by Scubaland. Any repair or replacement of a defective product will not renew or prolong this warranty beyond the original expiry date of the warranty.